Last Updated: January 30, 2026

1. Introduction

Torrington Taxi (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, website, or mobile application.

2. Information We Collect

2.1 Personal Information:

• Name, address, phone number, email address

• Payment information (processed securely)

• Pickup and drop-off locations

• Flight information for airport transfers

• Special requirements (wheelchair access, etc.)

2.2 Automatically Collected Information:

• IP address, browser type, device information

• Usage data from our website and app

• Location data (with your permission)

2.3 Call Information:

• Date, time, and duration of calls

• Phone numbers for incoming/outgoing calls

• Call recordings (for quality assurance)

3. How We Use Your Information

We use your information to:

• Provide transportation services

• Process payments and send receipts

• Communicate about bookings

• Improve our services

• Comply with legal obligations

• Ensure safety and security

4. Information Sharing

We do NOT sell your personal information. We may share information with:

• Drivers (only information necessary for your ride)

• Payment processors (for transaction processing)

• Legal authorities (when required by law)

• Insurance companies (in case of incidents)

5. Data Security

• We implement reasonable security measures

• Payment information is encrypted and secure

• Access to personal information is limited to authorized personnel

• Regular security assessments are conducted

6. Data Retention

We retain your information for:

• Active customers: Until you request deletion

• Financial records: 7 years (tax compliance)

• Call records: 1 year

• Booking history: 2 years

7. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Opt-out of marketing communications

• Request information about data usage

To exercise these rights, contact us at (860) 689-7752.

8. Cookies and Tracking

Our website uses cookies for:

• Remembering preferences

• Analyzing website traffic

• Improving user experience

You can disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated date.

12. Contact Us

For privacy concerns or questions:
Torrington Taxi
264 South Main St, Torrington, CT 06790
(860) 689-7752
Email: [Your Email]

13. Connecticut Privacy Rights

Connecticut residents have additional rights under Connecticut privacy laws. For more information, contact the Connecticut Department of Consumer Protection.